SHIPPING & RETURN POLICIES

At EAROS we take the utmost care in accurately packing our products from our warehouse in New Jersey. However, after packages leave our warehouse, occasionally they will be lost, stolen, damaged or go missing while in transit to our customers. 

To address this issue we offer our own shipping coverage on every package shipped at no additional cost. If any of the above issues arise, we will work with you to obtain a refund or reshipment on your package. This offer is only valid within 30 days of the marked shipped date of the package. Any requests for coverage that are sent after this 30 day period may be denied. 

If the item is marked as "delivered," but the customer does not receive item, we must be contacted at most 10 days after the day the package is marked as "delivered" via tracking to be eligible for coverage.

Customer agrees that any reshipments will have signature confirmation included to ensure delivery.

Please note our coverage is subject to the "Invalid or Incorrect Addresses" and "International Orders" policies below. 

Invalid or Incorrect Addresses and Failure to Pick Up Package Policy:

If any order is returned to our facility due to an invalid address or is delivered to the wrong location due to an incorrect address submitted at the time the order is placed, a reship fee ($5-$20 depending on the weight and destination of the package) will apply to modify the address and reship it out to the correct address. We reserve the right to place signature confirmation on all reshipments to ensure it safely arrives at its final destination. Alternatively, the customer also may receive a refund after our fulfillment costs (typically $5-$20) are deducted. 

The policy above also applies to orders which are returned to our location due to failure by the customer to pick up a package placed on hold by the shipping carrier. 

International Orders:

International shipments are shipped via the United States Postal Service and then forwarded to your local country's carrier. USPS does not inform us who the local carrier is, but typically it is the local postal operator. We also may not speak the local language and do not have the ability to contact your local carrier. If any delivery issues occur, our shipping protection still applies, but we will ask you to work with us in finding out all information from your local carrier regarding the shipment prior to us refunding or reshipping the order. We are happy to provide copies of all shipping labels and tracking numbers to assist with your research. 

Customs and Duties:

If ordering outside of the USA, please note that all pricing displayed on our website does not include import duties and customs fees. You may receive a bill from your local government to cover these fees upon receiving a shipment. EAROS is not responsible for any of these costs and must be covered by the customer. 

Modifying Orders After They Are Placed:

We try our best to process and fulfill orders as soon as possible, which may prevent us from making changes to your order after it is placed. Therefore, we ask you please double check all names, addresses, promo codes, items ordered, and other details at checkout before purchasing to confirm they are correct.

If there are any errors in your information provided, please contact us as soon as possible and we will try our best to change it before shipping. We cannot promise any changes will be made, but will put our best effort in to make it happen.

Shipping Times and Instructions: 

We promise on our end to tender to the Post Office packages in the time frame quoted and with the shipping service as stated at checkout. However, we have no control past that point as to the Post Office's shipping speed and manner of delivery. In general the Post Office is very reliable with delivery and shipping speeds, but unfortunately once in a while packages may get delayed for one reason or another. 

Once the package is in the Post Office's possession, we are unable to speed up delivery or forward requests for the postman to deliver at a certain time of day or location. We appreciate in advance your patience and willingness to work with the Post Office in receiving your package, albeit it may not be at the time or place you'd prefer. 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@earos.co.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@earos.co and send your item to: EAROS, Inc., 6 St. Johns Lane, 5th Floor, New York NY 10013, United States.

Return Shipping
To return your product, you should mail your product to: EAROS, Inc., 6 St. Johns Lane, 5th Floor, New York NY 10013, United States

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning the product(s) you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.